Shipping policy
Shipping Policy
All orders are made to order. Please allow 3–5 business days for production before your order is shipped.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated shipping times begin after your order has completed production:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Please note that shipping times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control may occur.
Processing & Production
Because each piece is made individually after an order is placed, production typically takes 3–5 business days.
Orders are processed in the order they are received. During periods of high order volume, production may take slightly longer. If there is a significant delay, we will notify you.
Tracking
Tracking information will be provided once your order has been shipped. Please allow up to 48 hours for tracking information to update after your package has been scanned by the carrier.
Lost or Stolen Packages
Once an order has been shipped and confirmed as delivered by the carrier, we are not responsible for packages that are lost or stolen after delivery.
If your package appears to be lost in transit, please contact the shipping carrier using the tracking information provided. We will assist with the claim when possible.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you provide an incorrect address and the order has not yet shipped, contact us as soon as possible. We will do our best to update the address.
Once an order has shipped, we cannot guarantee that the shipping address can be changed. Additional shipping costs may apply if a package needs to be reshipped.
International Orders
Customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs authorities.
International delivery times may vary and are not guaranteed.
Contact
If you have questions about your order or shipping, please contact us at createtranquility1@gmail.com