Refund policy
Return & Refund Policy
All products are made to order. Please allow 3–5 business days for production before your order is shipped.
Returns
Due to the made-to-order nature of our products, we do not accept returns for refunds.
All sales are final once production has begun.
Exchanges
We accept exchanges for size-related issues within 14 days of delivery.
To qualify for an exchange, the item must be:
- Unworn and unwashed
- Free of stains, odors, or damage
- In its original condition
Customers are responsible for return shipping costs and any applicable shipping costs associated with sending the replacement item.
Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and provide clear photos of the item and packaging.
If the issue is confirmed to be our responsibility, we will provide a replacement at no additional cost or, if a replacement is unavailable, issue store credit.
Incorrect Items
If you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery. We will provide instructions for returning the item and send the correct item at no additional cost.
Order Cancellations
Because each product is made specifically after an order is placed, cancellations are only accepted before production begins.
Once production has started, the order cannot be cancelled or modified.
Store Credit
Approved returns or refunds, when applicable under this policy, may be issued as store credit rather than a cash refund at our discretion.
Store credit does not expire and may be used toward future purchases.
Final Sale Items
Discounted, promotional, or otherwise designated final sale items cannot be exchanged or returned, except in the case of a confirmed defect or fulfillment error.
Contact
For questions regarding your order, exchanges, or defective items, please contact us through the contact information provided on our website.